Frequently Asked Questions

Government Computer Sales, Inc provides its customers with high quality, brand name computer products at prices far lower than other suppliers. Before doing business with us, many of our potential customers are concerned that they will be getting sub-standard material. We want to use this space to address these concerns up front.

If your questions are not answered here, please call one of our Account Executives and he will address all your concerns.

Q. What does the "Lowest Internet Price" price mean?
A. The "Lowest Internet Price" price is the lowest price we've recently found on the web from another reputable merchant. We do the research for you to take the guess work out of buying from us.

Q. That "Sale Price" looks too good to be true, how can it be so low?
A. Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. And since we always guarantee your satisfaction at any price, you win! Go ahead and give us a try, and you'll see why you don't need to pay retail for your computer & electronics needs.

Q: What about warranties?
A: All products carry the manufacturer warranty unless specifically noted otherwise. In such a case, Government Computer Sales will warrant the item for the same period as the manufacturer to ensure your satisfaction.

Q: Is the product I am buying substandard in some way?
A: We don't sell substandard merchandise on our Web site. Our return rates are about 1.2% – less than the technology industry as a whole. In cases where an item requires repair before it is shipped to our customer, we use only the original OEM components.

Q: What happens if I do have a problem with a purchase?
A: We have a 100% satisfaction guarantee. If you have a problem with your purchase, contact us through our toll free number or using our web site and we will work with you to resolve your problem. We have a 30-day return policy. After 30 days from the date you received the product, the OEM will generally take care of the problem for you, but how the OEM handles your problem is up to them entirely. But before that, we will do our absolute best to help. If we can't reach a satisfactory resolution to your problem before our 30-day return period ends, we will replace the unit, refund your money or come to another mutually agreeable solution.

Q: So after 30 days, I am on my own?
A: Not generally. Our research shows that an overwhelming percentage of computer equipment problems happen within the first few days of operation. After that, most equipment runs smoothly for years with only scheduled cleanings and maintenance. Most of the material that we sell has the full manufacturer's warranty or a major part of it in force when you purchase it from us unless specifically noted otherwise. In such a case, Government Computer Sales will warrant the item for the same period as the manufacturer to ensure your satisfaction. One of the reasons we sell only major brand-name systems is that the well-known manufacturers are very good at taking care of their customers after the sale is made. If after 30 days, you need help with serial numbers, proof-of-purchase or enlist our help in resolving warranty issues with the OEM, you can call our Customer Service department for assistance.

Q: I like ordering online, but sometimes I need to talk with a technical expert.
A: Our Account Managers have the industry experience you are looking for and when they don't they won't try to pull the wool over your eyes. Each has at least 5 years experience in the computer industry, and they are all in this business for the long haul. Being pushy to get a single sale doesn't help the Account Manager. When you call, we will help you with your questions. We know that we have the best prices and service in the industry, so please call us and find out for yourself.

Q: Hey! You didn't answer my question here. What should I do?
A: Call our Customer Service Department toll-free at 866-424-2766 and we'll be happy to help.

Q: What about International Orders?
A: Government Computer Sales offers the facility to international customers for ordering products from us. It gives unique benefits to customers outside US – who finds it difficult to find computers and accessories in their own region/country.

shop.govcomputersales.com accepts International Orders under following terms and condition:

Ordering Mode: shop.govcomputersales.com accepts international orders and inquiries via telephone and fax. Call us at +1-866-424-2766 or Fax 907-474-8307 to place orders outside US. International orders are also accepted via postal mail or e-mail.

Additional Charges: International Orders are subjected to international shipping fees, customs duties and taxes, all of which is to be incurred by the customer. International orders placed with shop.govcomputersales.com must be prepaid in full with US currency by wire transfer or cashiers check drawn from a US Bank.

Shipment Days: International orders may take 3-5 days extra – in comparison to the domestic orders. While the processing can be quick, Shipment Carrier Company may take extra time to deliver product to your country.

Minimum Purchase: International orders should be worth minimum US $1000 and above. Orders below US $1000 will not be considered by shop.govcomputersales.com.

For fast and accurate services, and to know shipping charges for your country, please include the following information along with your order.

• Name/Company Name
• Street Address/Apartment/Suite/Unit
• Postal Code (if applicable)
• City
• Country

Please Note:

• Certain "products warranties" by manufacturer's are not applicable outside the US.
• Certain products cannot be shipped internationally due to restrictive measures by US Laws or other reason. (Please check with our customer care department)
• International orders for several countries are not accepted by shop.govcomputersales.com. (Please check with our customer care department)

Please write to us at sales@govcomutersales.com for other enquiries.

Policy for International Ordering

International Order Shipping
Shipping rates for international orders may vary for from country to country. Shipping charges displayed on the website are for US region.

Tax for International Orders
Extra billing charges and applicable customs, duties and taxes etc are applicable on international orders. Expenses for international orders are to be incurred by customer themselves.

Warranties
Several manufacturers do not commit to offer product warranty sold outside the US. There are certain products, which could not be exported due to restrictive policies. shop.govcomputersales.com is responsible for warranty coverage, compatibility or serviceability for products that are used outside the U.S.